To meet the needs of all our customers, we offer three
multichannel support options that provide expert-level customer support, advanced Web tools, best
practices, and administrative knowledge to meet your business needs.
Basic Support
- Multichannel customer service options: Web, email, and phone support
- Office hours live phone support (excluding holidays)
- No limit on the number of cases that can be submitted
Premier Support
Ultra Knowledge designed Premier Support to provide maximum value, a collaborative partnership
and personalised services. Access to highly trained Senior Customer Support Representatives ensures faster resolution.
In addition to all the benefits of Basic Support, Premier Support includes
a maximum two-hour response time (business hours)
Platinum Support
Our most comprehensive support package has been set up to include a number of valuable administration functions as well as the benefits of Premier Support. Conserves your resources by
leaving application administration duties to our experts.
In addition to all the benefits of Premier Support, you will have the advantage of a range of administration services, including:
-
Ongoing Application Maintenance
-
Pre- and Post deployment support
-
Advanced Application optimisation
- Update and Upgrade support
If you would like to discuss our support options in more detail contact us.
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